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Purchase Policies

Effective / Last Updated: September 30, 2026

These Purchase Policies apply to products and services sold by Inbound Systems, Inc. (“Inbound Systems,” “we,” “us,” or “our”), including purchases made through awards programs owned, operated, or administered by Inbound Systems.

By completing a purchase, you agree to these Purchase Policies and any product-specific terms, order details, checkout disclosures, or written agreements applicable to your purchase.

1. All Sales Are Final

Because many of our products and services are customized, time-sensitive, digital, promotional, event-related, or involve work that begins shortly after purchase, all sales are final and non-refundable, except where:

  • applicable law requires otherwise;
  • these Purchase Policies expressly provide otherwise; or
  • Inbound Systems agrees in writing to another resolution.

If you are dissatisfied with a product or service, please contact us promptly so we have a reasonable opportunity to address the issue.

At our discretion, we may offer a correction, replacement, repair, upgrade, account adjustment, credit, re-performance, or another reasonable resolution without creating an obligation to issue a refund.

Additional charges may apply for shipping, replacement products, additional artwork or design work, labor, software, customization, expedited service, or other costs associated with a requested resolution.

2. Purchases Do Not Affect Award Results

Purchases from Inbound Systems are completely separate from the awards-selection process.

Purchasing:

  • advertising;
  • sponsorships;
  • memberships;
  • plaques or other award products;
  • event tickets;
  • marketing products;
  • promotional services;
  • digital products; or
  • any other product or service

does not increase votes, improve scoring, guarantee nomination, improve Finalist status, affect award placement, guarantee Winner status, or otherwise influence award results.

A Candidate does not need to purchase anything from Inbound Systems to be nominated, become a Finalist, or receive an award.

Participation in our awards programs may be restricted or denied when a Candidate, its owner, or an affiliated entity has caused an unresolved financial loss to Inbound Systems, including unpaid balances, reversed payments, unresolved chargebacks, fraudulent payment disputes, or other amounts lawfully owed to Inbound Systems or its related awards programs. Candidates are not required to purchase anything in order to participate. This provision applies only when a Candidate or affiliated party has incurred a financial obligation to Inbound Systems and fails to satisfy that obligation or otherwise causes an unresolved financial loss.

Awards participation and results are governed separately by our Awards Program Rules.

3. Payment

You agree to pay all amounts due for your purchase using an accepted payment method.

We may accept payment by:

  • credit or debit card;
  • electronic payment;
  • check or electronic check; or
  • another payment method approved by Inbound Systems.

Initial, installment, usage-based, and recurring payments may be processed automatically when authorized by the applicable purchase terms.

Prices do not include applicable sales, use, excise, transaction, gross-receipts, or similar taxes unless expressly stated otherwise.

Inbound Systems will collect applicable taxes where required by law.

4. Recurring Products and Services

Some Inbound Systems products and services may renew automatically or include recurring charges, including products such as Trusted Memberships, Annual Sponsorships, and other recurring services identified at the time of purchase.

By purchasing a recurring product or service, you authorize Inbound Systems and its payment processors to charge your selected payment method for:

  • the initial purchase;
  • applicable recurring or renewal charges; and
  • any usage-based charges you separately authorize,

until the recurring product or service is properly canceled.

Renewal frequency, price, and other material billing terms will be disclosed at checkout, in an order form, or through another applicable purchase disclosure.

Payments are non-refundable once processed except where required by law or otherwise expressly provided.

Cancellation

Recurring products and services may be canceled using the cancellation method made available for the applicable product or service.

Cancellation must be completed before the next renewal is processed in order to prevent the next charge.

Any additional advance-notice requirement clearly disclosed at the time of enrollment will apply to the extent permitted by law.

Cancellation stops future renewals but does not ordinarily create a refund or credit for amounts already charged.

Where applicable law requires additional renewal notices, cancellation methods, or other consumer protections, those requirements will apply.

Updated Payment Information

By enrolling in recurring billing, you authorize Inbound Systems and its payment processors to use updated card or account information made available by your financial institution, card network, or account-updater service in connection with your authorized recurring charges.

5. Sponsorships and Advertising

Sponsorships, advertisements, sponsored content, email broadcasts, social-media promotions, website placements, directory sponsorships, event sponsorships, and similar products provide the promotional deliverables described in the applicable order or offer.

Unless expressly guaranteed in writing, purchasing advertising or sponsorship does not guarantee:

  • impressions;
  • clicks;
  • website traffic;
  • leads;
  • conversions;
  • customers;
  • revenue;
  • votes;
  • nominations;
  • Finalist status;
  • Winner status;
  • return on investment; or
  • any particular business result.

Inbound Systems may make reasonable changes to placement, formatting, dimensions, timing, distribution, or other implementation details when necessary to deliver substantially equivalent promotional value.

Customers are responsible for providing requested logos, artwork, copy, offers, links, approvals, and other materials by applicable deadlines.

Delays caused by a customer’s failure to provide required materials do not create a right to a refund.

6. Custom and Digital Products

Customized, personalized, configured, designed, or digitally delivered products and services are non-refundable once work has begun, customization has occurred, or access has been provided, except where required by law.

Customers are responsible for reviewing and approving information, spelling, names, categories, dates, logos, artwork, and other customer-supplied information when an approval opportunity is provided.

Inbound Systems is not responsible for errors contained in customer-supplied or customer-approved information.

If Inbound Systems makes an error in a customized product, our preferred remedy will ordinarily be correction, reproduction, replacement, or re-performance rather than a refund.

7. Plaques and Physical Products

Plaques, trophies, signs, printed materials, merchandise, Winner Marketing Kits, and other physical products may be customized or produced specifically for the purchaser.

Orders for customized physical products are final once production has begun.

Customers are responsible for confirming:

  • recipient or business name;
  • award designation;
  • category;
  • year;
  • shipping address;
  • customization instructions; and
  • other order information.

If a product arrives damaged, defective, or materially different from the order because of an error attributable to Inbound Systems, please contact us promptly and provide reasonable documentation of the issue.

At our discretion, we may repair, replace, reproduce, or otherwise correct the product.

Normal variations in manufacturing, materials, printing, engraving, finish, dimensions, color reproduction, or appearance that do not materially impair the product are not considered defects.

8. Shipping

Shipping charges may apply to physical products and will ordinarily be shown separately at checkout, on an invoice, or in the applicable order.

Customers are responsible for providing a complete and accurate shipping address.

Inbound Systems is not responsible for delays caused by:

  • carriers;
  • weather;
  • incorrect addresses;
  • inaccessible delivery locations;
  • recipient unavailability;
  • customs or governmental action; or
  • events outside our reasonable control.

Applicable tax on shipping will be collected where required by law.

If a shipment is returned because of an incorrect address, failed delivery, or other circumstance not caused by Inbound Systems, additional shipping charges may apply before the order is resent.

9. Event Tickets and Awards Ceremonies

Event tickets provide admission to the applicable event subject to the terms stated during registration or purchase.

Event tickets are generally non-refundable.

Purchasing an event ticket does not affect the purchaser’s or any Candidate’s award results.

Inbound Systems may make reasonable changes to:

  • event dates;
  • times;
  • venues;
  • programming;
  • seating arrangements;
  • speakers;
  • entertainment;
  • food and beverage offerings;
  • event format; or
  • other event details.

Such changes do not ordinarily create a right to a refund.

If an event is canceled and not rescheduled, Inbound Systems will determine the appropriate remedy consistent with applicable law and any event-specific terms.

Entry to an event may also be subject to venue requirements, security rules, age restrictions, codes of conduct, or other reasonable event policies.

10. Voter Rewards

Voter Rewards may be purchased as a standalone service or together with another applicable promotional product.

If you modify your Voter Rewards offer, settings, budget, or participation after enrollment, you acknowledge that the updated settings govern future activity.

Where Voter Rewards include usage-based billing or lead credits, you authorize Inbound Systems to charge your payment method according to the settings and pricing displayed in your dashboard or otherwise agreed to.

Included or purchased credits:

  • apply only to the applicable program or voting period unless otherwise stated;
  • expire at the end of the applicable period; and
  • are non-refundable, including when leads do not convert into customers.

Cancellation or modification must occur before additional billable activity is incurred.

11. Memberships

Membership benefits are those described in the applicable membership offer at the time of purchase.

Membership features, tools, benefits, discounts, eligibility requirements, or other program elements may evolve over time.

Inbound Systems may update membership features provided that changes do not unlawfully deprive a member of benefits already purchased for the applicable paid term.

Membership purchase does not affect award scoring, nomination, Finalist status, or Winner status.

If a membership renews automatically, the recurring billing provisions of these Purchase Policies apply.

12. Customer-Supplied Content

Customers represent that they have the necessary rights and permissions to provide any:

  • logos;
  • photographs;
  • trademarks;
  • artwork;
  • text;
  • offers;
  • testimonials;
  • videos;
  • contact lists;
  • advertising materials; or
  • other content

submitted to Inbound Systems for use in a purchased product or service.

Customers are responsible for ensuring that their submitted materials and advertising claims comply with applicable law and do not infringe third-party rights.

Inbound Systems may reject or require modification of content we reasonably believe is unlawful, misleading, infringing, inappropriate, or inconsistent with our standards.

13. Electronic Communications

By purchasing from Inbound Systems, you consent to receive electronically delivered communications relating to your purchase or account, including:

  • receipts;
  • invoices;
  • confirmations;
  • proofs;
  • fulfillment notices;
  • shipping notices;
  • renewal notices;
  • billing notices;
  • payment-failure notices;
  • cancellation confirmations;
  • account notices; and
  • other transactional or administrative communications.

You are responsible for maintaining accurate contact, billing, payment, and shipping information.

Marketing communications are governed separately by applicable law and our Privacy Policy.

14. Late Payments

Amounts are due according to the terms associated with the applicable purchase, invoice, agreement, or payment schedule.

If payment is not received when due, Inbound Systems may provide notice and an opportunity to bring the account current.

Unless different terms apply to the purchase, we may provide a ten (10) day grace period before taking further collection or service-related action.

Providing a grace period does not waive the amount owed or alter future payment obligations.

15. Failure to Pay

If an account remains unpaid, Inbound Systems may:

  • suspend or terminate the applicable paid product or service;
  • stop future deliverables;
  • withhold unfulfilled purchased products or services;
  • cancel future recurring service;
  • decline to extend additional credit;
  • require payment before accepting future purchases; and
  • pursue collection of amounts legally owed.

To the extent permitted by law and applicable agreement, the customer may also be responsible for reasonable collection costs, court costs, attorneys’ fees, and other costs incurred to collect unpaid amounts.

Inbound Systems awards programs are offered without charge to Candidates, but participation is conditioned on Candidates not causing unresolved financial loss to Inbound Systems. If a Candidate, its owner, or an affiliated entity has an unpaid balance, unresolved chargeback, reversed payment, fraudulent payment dispute, or other amount lawfully owed to Inbound Systems, we may, at our discretion, suspend or deny that Candidate’s participation in an awards program, including nomination, voting participation, Finalist status, Winner recognition, or related benefits, until the matter is resolved.

A Candidate is not required to make a purchase in order to participate in an awards program. This provision applies only when a Candidate or affiliated party has incurred a financial obligation to Inbound Systems and fails to satisfy that obligation or causes Inbound Systems to incur an unresolved financial loss.

16. Payment Disputes and Chargebacks

If you believe a charge is incorrect or that a purchased product or service was not delivered as agreed, please contact Inbound Systems promptly and give us a reasonable opportunity to investigate and address the issue.

Nothing in these Purchase Policies limits any rights you may have under applicable law or applicable card-network rules.

Initiating a payment dispute does not automatically cancel a recurring product or service. Unless prohibited by law, recurring billing should also be canceled through the applicable cancellation method if future renewals are no longer desired.

17. Fraud, Abuse, and Misuse

Inbound Systems may cancel, suspend, or refuse a purchase or paid service when we reasonably believe it involves:

  • fraud;
  • unauthorized payment activity;
  • misuse of a product or service;
  • unlawful conduct;
  • material misrepresentation;
  • abuse of promotional pricing or credits; or
  • violation of applicable terms.

Except as expressly provided in Section 15 regarding unresolved financial obligations or losses, actions affecting a paid product or service are separate from award-result determinations governed by the Awards Program Rules.

18. Taxes

Inbound Systems will collect sales, use, transaction, gross-receipts, or similar taxes where we determine collection is required.

Taxability may depend on:

  • the product or service purchased;
  • purchaser location;
  • delivery location;
  • applicable state or local law; and
  • other transaction-specific circumstances.

Customers remain responsible for taxes they are legally required to pay that are not collected by Inbound Systems.

19. Related Policies

These Purchase Policies should be read together with other applicable Inbound Systems policies and terms, including:

For purchases, billing, fulfillment, refunds, and recurring charges, these Purchase Policies control unless a more specific written agreement or product-specific term expressly provides otherwise.

Awards eligibility and results are governed by the Awards Program Rules.

Use of awards names, logos, and badges is governed by the Brand Guidelines.

Giveaways and random prize drawings are governed by the Giveaway Rules.

Personal information is handled according to the Privacy Policy.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Inbound Systems and its officers, directors, employees, contractors, affiliates, agents, vendors, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to a purchase or paid service.

This includes alleged:

  • lost profits;
  • lost revenue;
  • lost customers;
  • lost business opportunities;
  • reputational harm;
  • loss of goodwill;
  • advertising performance;
  • event changes;
  • carrier delays;
  • third-party platform failures; or
  • expected business results.

Nothing in these Purchase Policies excludes liability that cannot lawfully be excluded.

21. Governing Law; Venue; Jurisdiction

These Purchase Policies and any dispute, claim, or controversy arising out of or relating to a purchase, these Purchase Policies, or a product or service provided by Inbound Systems will be governed by the laws of the State of Idaho, without regard to conflict-of-law principles, except where another jurisdiction’s law must apply.

To the fullest extent permitted by law, any legal action arising from or relating to these Purchase Policies or a purchase from Inbound Systems must be brought in the applicable state or federal courts located in Ada County, Idaho.

The parties consent to the jurisdiction and venue of those courts.

22. No Waiver

Failure by Inbound Systems to enforce any provision of these Purchase Policies in a particular circumstance does not waive our right to enforce that provision or another provision later.

Any accommodation, credit, replacement, exception, or discretionary resolution offered in one situation does not require us to provide the same resolution in another situation.

23. Severability

If any provision of these Purchase Policies is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

24. Changes to These Purchase Policies

Inbound Systems may revise, clarify, supplement, or update these Purchase Policies from time to time.

Updated policies will apply to future purchases and renewals to the extent permitted by applicable law and any binding agreement.

Where applicable law requires advance notice, consent, or another procedure before a change applies to an existing recurring agreement, Inbound Systems will comply with those requirements.

25. Entire Agreement

These Purchase Policies, together with the applicable:

  • order details;
  • checkout disclosures;
  • product-specific terms;
  • billing terms;
  • written agreements; and
  • referenced policies

constitute the agreement between the purchaser and Inbound Systems concerning the applicable purchase.

If a product-specific written agreement directly conflicts with these Purchase Policies, the more specific written agreement controls for that purchase unless it states otherwise.